The Role

At Apploi, our Customer Success team is passionate about enabling positive experiences. Helping customers get the very best value from our platform and partnering with customers to ensure success for all, Apploi strives to deliver customizable recruiting solutions that fit every hiring process on a platform made for humans, by humans. To realize this, we need the extraordinary contribution of many individuals working together as a team.

We invite you to bring your best and join our remote-first, innovative environment! A successful candidate will be not only an accomplished Customer Success professional, but also a critical and strategic thinker, an exceptional team player. Therefore, it’s essential that this opportunity contributes to your career path and aligns with what Apploi is trying to achieve.

Who You Are

• 2+ years of experience in a Customer Support / Customer Success position

• Strong customer-facing and presentation skills

• Excellent written and verbal communication skills

• A BA or BS degree is preferred

• HR Tech experience is a plus, but not necessary

• Strong work ethic, integrity, and desire to succeed

• Adaptable to new initiatives

What You’ll Do

• Build strong relationships with Apploi customers to understand their needs and ensure their success with the platform

• Become a platform expert to provide solutions-based training, consultation, and support

• Lead online trainings, reviews, and one-on-one conversations to educate customers on the features of our platform

• Help manage and maintain how-to guides and customer support resources within Apploi’s Help Center

• Maintain an understanding of customers’ recruiting and employee placement strategies

• Collaborate with Onboarding Managers and Support Specialists to ensure a cohesive customer experience

• Partner with the Account Management team to determine upsell, cross-sell, and expansion opportunities

• Serve as an escalation point for customers on key issues

• Represent the voice of the customer and provide feedback to influence future product roadmaps

Our Values

Our values define who we are, what we do, how we hire, and how we do business. These core principles inform both our work and the way that we do it. We strive for a work environment grounded in curiosity and respect, where every member of our community can share their burning questions and bright ideas.

• We’re growing as partners on a shared journey.

• We create space to be who we are.

• We are human-centric.

• We have a deep desire to solve hard problems.

• We foster communication through empathy, humility, and openness.

What you'll get working at Apploi

• Health, Dental, and Vision insurance: coverage from day one

• 401(k) with company match

• Flexible PTO

• Wellness reimbursement

• Excellent employee referral program

• Healthy life/work balance

• Fun, collaborative work environment

• MacBook provided

• Stipend for home office

• Opportunities for growth

About Apploi

Apploi is helping healthcare facilities stabilize their workforce and increase occupancy in the midst of a labor shortage with an all-in-one platform built to hire, onboard, and schedule top healthcare talent.

Working with over 9,000 healthcare organizations across the United States, our NYC-based tech company helps leaders solve the industry’s most pressing problem: how to provide superb care with few workers and more turnover. With the Apploi platform, facilities can manage the staff experience from job post through shift fulfillment – empowering teams to fill roles quicker, lessen agency dependence, and increase occupancy rates.

At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we’ve created a workspace where we can be unapologetically ourselves. We’re an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring!

We’re devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us!

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.