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Collections Strategy & Operations Manager

Gynger

Gynger

Operations
New York, USA
Posted on May 13, 2025
About Us:
Gynger is the first embedded financing platform built for buyers and sellers of technology. We simplify the end-to-end purchasing process by enabling businesses to pay, finance, and manage all of their technology expenses from one platform. For sellers, we provide an opportunity to extend flexible payment options to their customers while still getting paid upfront.
Last year, Gynger announced its $20 Million Series A funding led by PayPal Ventures and $100 Million debt facility from CIM. Additional world-class investors include Gradient Ventures (Google’s AI-focused venture fund), Velvet Sea Ventures, BAG Ventures, Deciens, Vine Ventures, Upper90, Quiet Capital and m]x[v Capital.
Gynger was founded by serial entrepreneur Mark Ghermezian, the co-founder and founding CEO of Braze, a now ($4B+) publicly traded company. Gynger is revolutionizing how companies buy and sell technology, disrupting a $4.7 trillion dollar industry. To date, Gynger has facilitated thousands of payments for its customers across hundreds of vendors, including AWS, Google Cloud, Okta, Cisco, Salesforce, HubSpot, Oracle, GitHub, Snowflake and Amplitude.
Gynger is on a mission to help companies scale with the technology they love. We are based in NY and are growing at an exceptional rate. If you’re looking for an opportunity to disrupt an industry and leave your mark, Gynger is the company for you.
The Opportunity
Gynger is seeking a Collections Strategy & Operations Manager to own and mature Gynger’s first dedicated collections function. You’ll architect the strategy and roll up your sleeves to execute against it - recovering both balances (secured and unsecured) while shaping the playbooks, tooling, and external‐partner network we’ll rely on as we scale.
This is an exciting opportunity to play a critical role at a high growth, category creating startup. You will have exposure to many aspects of the business and be given the opportunity to build products and processes that change the way businesses buy and sell technology.

In this role you will...

  • Design a data‑driven collections framework that balances recovery, customer experience, and regulatory compliance.
  • Segment delinquent portfolios, set contact cadences, and build escalation paths for secured (UCC filings, lien foreclosure, asset recovery) and unsecured exposures (legal pursuits, payment‑plan negotiations).
  • Select and manage outside counsel, collection agencies, and servicing vendors; negotiate SLAs and measure performance.
  • File and foreclose liens, coordinate asset/receivables seizures, and negotiate structured settlements.
  • Build dashboards that track leading indicators (DPD buckets, roll rates, cure rates) and report insights to leadership, sales, and product.
  • Partner with Credit and Product to tighten underwriting criteria, refine risk scores, and automate early‑warning triggers.

You have...

  • 5 - 7 years of experience managing commercial or SMB collections in fintech, payments, or B2B lending.
  • Fluency with analytics tools (e.g. Excel, BI dashboards, SQL) to slice portfolios and measure results.
  • Bachelor's degree in related field preferred.
We Offer...
• The opportunity to join one of the fastest growing Fintech Series A companies in NYC.
• The ability to revolutionize the B2B SaaS market.
• A tight-knit, collaborative team who are passionate about building startups.
• Competitive salary, equity, flexible PTO, and robust benefits (medical, dental, vision etc.).
• Built-In 2024 and 2025 "Best Places to Work.
Our Values:
Win Together - Move, grow, and win as a team.
Be Accountable - Be true to yourself, to your team and to your customers.
Stay Curious - Dig deep and always thirst for knowledge.
Listen to Understand - Uncover what is really being communicated.
Go Above & Beyond - Go the extra mile and unlock the thrill of being a pioneer.
We’re focused on building and fostering a diverse, flexible, and inclusive space that allows our team members to thrive. We’re an Equal Opportunity Employer and consider applicants without regard to race, color, national origin, gender, sexual orientation, genetics, age, marital status, veteran status, disability status or any other basis forbidden under federal, state, or local law.