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","datePosted":"2023-01-31T10:23:49.506Z","validThrough":"2024-03-26","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"ServiceBell","description":"ServiceBell provides a platform that enhances B2B sales and marketing through AI-driven live chat solutions. Their key products include Human Live Chat and AI Live Chat, which facilitate real-time engagement with website visitors, helping businesses convert traffic into qualified leads. The platform differentiates itself by combining human interaction with AI capabilities, allowing for personalized communication and efficient lead qualification. With a focus on improving marketing ROI and accelerating deal velocity, ServiceBell positions itself as a vital tool for companies looking to optimize their inbound sales processes. The company has gained traction among high-performing inbound growth engines, indicating a strong market position in the B2B sector.","numberOfEmployees":14,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Dover, DE, USA"}},{"address":{"@type":"PostalAddress","addressLocality":"New York, NY, USA"}},{"address":{"@type":"PostalAddress","addressLocality":"York, NE, USA"}}],"sameAs":"https://getservicebell.com","url":"https://getservicebell.com","logo":"https://cdn.getro.com/companies/0634e18f-c2cc-5219-b100-26b891a1f81f","keywords":"Internet Services"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"Earth"},"baseSalary":{"@type":"MonetaryAmount","currency":null,"value":{"@type":"QuantitativeValue","minValue":null,"maxValue":null,"unitText":"PERIOD_NOT_DEFINED"}}}

Senior Product Designer

ServiceBell

ServiceBell

Product, Design
Remote
Posted 6+ months ago

ServiceBell

Senior Product Designer

  • Design & User Experience
  • Contract
  • New York, NY
  • Remote
  • 100K - 160K USD a year

2023-01-31 03:02:58 UTC

About Us

We’re building the next generation of live chat on the web. Ever been annoyed by a bothersome chatbot that added absolutely no value to your browsing experience? We’re solving that by re-imagining live chat with video chat.

ServiceBell was founded in February of 2022. To date, we’ve raised $7.5M from top venture capitalists including Google.

If you haven't yet, check out our site!

About the role

  • Work alongside our founding product designer to conceptualize and drive overall design strategy and vision for ServiceBell’s platform

  • Maintain a human-centered perspective, helping build and iterate on our approach to user research and testing

  • Think strategically for long-term impact while understanding and accounting for technical and business constraints

  • Create wireframes, user flows, and mockups to effectively communicate interaction and design ideas

  • Effectively communicate conceptual ideas and design rationale to broader team

  • Work closely with the engineering team to ensure proper implementation and quality software launches

About you

  • 7+ years of full-time professional experience designing and shipping digital products, ideally for consumer-facing companies

  • An online portfolio of product case studies that speak to both your UX and visual design skills

  • Ability to pitch, educate, and define your design rationale to key stakeholders—you can articulate the ‘why’ and lead discussions around your process, explorations, and conclusions

  • Ability to translate stakeholder goals, user research, and complex task-based flows into clean, usable UI

  • Up-to-date knowledge of best practices, developments, and trends in web and native mobile design

  • Extensive knowledge working and collaborating with Figma, and bonus points for experience with interaction prototyping tools like Principle, Origami, or Framer

  • Humility and objectivity: you welcome design feedback and are eager to incorporate new ideas into design iterations

  • Resourceful: if you don't know the answer, you know how to find out!