Alembic
Alembic applies cutting-edge algorithms and composite AI solutions to provide a new approach for marketing data analytics. Unlike tools that only provide correlation, only Alembic provides true causation, giving organizations across sector and industry the ability to quantify the value of every marketing activity and maximize future marketing investments. We’re backed by leading tech luminaries and innovators including WndrCo, founded by DreamWorks founder Jeffrey Katzenberg, Jensen Huang, Joe Montana, and many more.
We're seeking a highly skilled and experienced individual to join our Sales and Customer Success function as a Pilot Implementation Manager. As a critical member of our team, you'll play a vital role in driving our customer success by managing pilot implementations, ensuring seamless communication between teams, and translating complex technical concepts for our enterprise-level B2B SaaS clients.
This role is crucial in powering the success of our team and the growth of the whole company by bridging the gap between sales promises and technical realities.
Lead pilot implementations for enterprise-level B2B SaaS companies, ensuring smooth onboarding and successful adoption of Alembic's solutions.
Act as a liaison between sales, customer success, engineering, and project management teams to ensure alignment and efficient execution of pilot projects.
Translate complex technical concepts and opportunities between various stakeholders, including top-tier enterprise clients and internal teams.
Manage and optimize the pilot implementation process, continually refining our approach based on learnings and feedback.
Work with some of the most innovative and impactful businesses on the planet who partner with us to improve their marketing results.
Develop and maintain implementation plans, timelines, and resources for pilot projects.
Conduct regular check-ins with clients to ensure pilot progress and address any concerns or roadblocks.
Collaborate with the sales team to ensure smooth handoff from sales to implementation.
Monitor and report on key metrics and KPIs for pilot implementations.
Create and maintain documentation for pilot processes, best practices, and lessons learned.
Manage data entry and reporting for all pilot-related activities in Salesforce and other relevant systems.
Facilitate training sessions for clients on Alembic's solutions during the pilot phase.
Pilot Implementation Strategy: Develop and refine our pilot implementation methodology to drive faster time-to-value for our enterprise clients.
Cross-functional Leadership: Become a key player in bridging the gap between sales, customer success, and product development.
5+ years of experience in customer success, implementation, or project management roles, preferably in an early-stage B2B SaaS startup environment.
Proven track record of successful implementations with enterprise-level B2B SaaS companies.
Strong ability to translate between technical and business concepts, bridging the gap between various stakeholders.
Excellent project management skills with the ability to manage multiple complex implementations simultaneously.
Outstanding communication and interpersonal skills, with the ability to build relationships with C-level executives and technical teams alike.
Adaptability and problem-solving skills to thrive in a dynamic startup environment.
A drive to contribute to achieving ambitious growth goals and improve our implementation processes.
We view hiring as a two-way conversation. We also believe speed is paramount in delivering a great candidate experience. We focus on getting to know who you are, what you want to do, and how you do your best work. We know you’re busy, so we like to move through it as quickly as you like, suited to your schedule. We'll ask you to introduce us to references at offer stage.
You want to build something that is both technologically challenging and solves a real customer need. You want a role with major upside that tackles a massive market opportunity.
You are a serial startup builder or want to earn growth stage experience before becoming a founder yourself. We have assembled a super team of leaders who have deep experience building and selling B2B marketing solutions that work.
You want to work where you can take a big swing at building something big while maximizing your personal growth.
If you only want to tell people
You prefer company practices with 100% built out process for every little detail.
You prefer static over dynamic. Projects, priorities, and roles will adapt to your skill set and your goals. Though we have real paying customers, and a playbook for growth, we proudly remain an early stage startup.
At Alembic, diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering across all of our work around the world. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing and increasingly diverse world.
We’d love to share more with you. If you want to learn more about Alembic or this role, please let us know of your interest on this page. Thank you.
